These terms and conditions (“Terms”, “Agreement”) are an agreement between ASTP Wholesale (“ASTP Wholesale”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the website and any of its products or services (collectively, “Website” or “Services”).
Accounts and Membership
You must be at least 18 years of age to use this Website. By using this Website and agreeing to this Agreement, you warrant and represent that you are at least 18 years old.
If you create an account, you are responsible for maintaining its security and all activities that occur under it. Providing false contact information may result in account termination. You must notify us of any unauthorized use or security breaches immediately.
We may suspend, disable, or delete your account if you violate this Agreement or if your conduct harms our reputation. If your account is deleted for this reason, you may not re-register. We may block your email and IP address to prevent further registration.
Billing and Payments
You must pay all fees in accordance with the billing terms in effect at the time payment is due. For free trial Services, payment may be required after the trial period ends.
If auto-renewal is enabled, charges will occur automatically based on the selected term.
If your purchase is deemed high-risk, we may request identification or banking documentation. We reserve the right to change pricing at any time and refuse any order. Order restrictions may include limits per person, household, or account.
If we modify or cancel an order, we may notify you using the contact details provided.
Accuracy of Information
Occasionally, the Website may contain errors or inaccuracies relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct and update such information at any time without prior notice.
No update date on the Website guarantees that all information has been changed or updated.
Uptime Guarantee
We offer a 99% monthly uptime guarantee. If this is not met, you may request a credit applicable toward future purchases. The guarantee does not apply to:
- Scheduled maintenance
- Interruptions caused by you
- Non-core functionality outages
- Unforeseeable or uncontrollable events
- Issues arising from specific programming environments
Backups
We are not responsible for Content stored on the Website. You are solely responsible for backing up your data. Although we may occasionally restore data, we provide no guarantee that lost data will be recoverable.
Links to Other Websites
Linked websites do not imply our endorsement unless specifically stated. We are not responsible for evaluating third-party content or services. Visiting linked sites is at your own risk.
Prohibited Uses
You may not use the Website or its Content for:
(a) unlawful purposes
(b) soliciting illegal acts
(c) violating laws or regulations
(d) infringing intellectual property
(e) harassment, discrimination, or abuse
(f) submitting false information
(g) uploading malicious code
(h) collecting personal data without consent
(i) spamming or scraping
(j) obscene or immoral acts
(k) bypassing security features
We reserve the right to terminate Services for prohibited use.
Intellectual Property Rights
This Agreement does not transfer any intellectual property owned by ASTP Wholesale or third parties. All trademarks and logos remain the property of their respective owners. You may not reproduce or use them without authorization.
Disclaimer of Warranty
Your use of the Website and Services is at your own risk. Services are provided “as is” and “as available.” We disclaim all warranties, express or implied.
We do not guarantee uninterrupted, secure, or error-free service.
Limitation of Liability
To the fullest extent permissible by law, ASTP Wholesale and its affiliates shall not be liable for indirect or consequential damages, including loss of profits, revenue, or business opportunities.
Total liability shall not exceed the greater of one dollar or the amount you paid us in the month preceding the claim.
Indemnification
You agree to indemnify ASTP Wholesale, its directors, officers, employees, and agents from any claims or losses arising from:
- your content
- your use of the Website
- your misconduct
Severability
If any provision is found invalid or unenforceable, remaining provisions shall continue in full force.
Dispute Resolution
This Agreement is governed by the laws of Queensland, Australia. Any disputes will be handled exclusively by the courts in Queensland. You waive rights to a jury trial.
The UN Convention on Contracts for the International Sale of Goods does not apply.
Prepaid Plans
(a) Prepayments are non-refundable.
(b) Unless otherwise stated, prepaid credit expires after one year.
(c) Prepaid credit cannot be transferred between plans.
(d) Limits on prepayments may apply.
(e) Service may cease when prepaid credit runs out.
Non-Prepaid Plans
All non-prepaid plans require one month payment in advance.
Acceptable & Fair Use Policies
You must comply with any published Acceptable Use Policy or Fair Use Policy, which protects Services from abusive or unreasonable use.
Legal Compliance Policies
You must comply with any policy we publish to ensure Service usage follows applicable laws.
Interacting With Our Staff
You must treat our staff courteously.
You must not be rude, harass, or mislead staff.
Repeated breaches may result in material breach of contract.
Application for Service
Applications must be completed truthfully and correctly.
Processing an Application
We are not obligated to accept any application.
We may make enquiries, including credit checks, before approving Service.
Relevant Dates
- Application Date: when you apply
- Contract Date: when we confirm acceptance
- Service Start Date: when we notify you the Service is active, or when you first use it
Providing Service
We will begin Service as soon as reasonably practical.
We may use our own or partner facilities (the Network).
Using a Service
You must comply with:
- your Customer Contract
- all applicable laws
You must not use a Service in ways that:
- breach law or rights
- infringe copyright
- transmit harmful or offensive content
- send spam
- cause harm, injury, or property damage
- affect or damage network functionality
Exploitative Use
You must not use Services in ways beyond normal intended use, including:
- generating VoIP terminating access
- routing traffic improperly
- switching or rerouting calls without consent
Telephone Numbers
Numbers may be allocated to you, but you do not own them.
We may change or withdraw numbers per the Numbering Plan.
Substituted Equipment
If advertised equipment is unavailable or unsuitable, we may provide equivalent substitutes.
Supplied Equipment
You assume risk upon delivery.
We retain title until rental, bundled term, or payment obligations are met.
Using unapproved equipment is at your own risk.
Delivery, Installation & Additional Services
You must prepare the site and provide access for installation.
You must obtain necessary permits.
Extra charges may apply for additional services.
Lost, Stolen or Damaged Equipment
You are responsible for equipment in your possession unless we caused the damage.
Legal Requests
If we incur expenses responding to legal or police requests related to your Service, you must reimburse us.
Illegal Use Liability
If your Service is used illegally and causes loss or expense, you must reimburse us.
Customer Transfers to Us
You must check for restrictions or fees from your current provider before transferring.
Where industry churn processes apply, you authorize us to handle the transfer.
Transfers From Us
You must pay all charges accrued before transfer to another provider completes.
GST
If GST (Goods and Services Tax) applies to any supply made under this Agreement, you must pay the GST amount in addition to the applicable fees. We will provide a valid tax invoice for all GST-applicable charges.
If the GST rate changes, the amount you pay will automatically adjust to reflect the new rate.
Billing and Charges
We will bill you according to your Customer Contract and published pricing. Charges may include:
- Service fees
- Usage-based fees
- Equipment fees
- Installation or setup charges
- Late payment fees
- Early termination fees (if applicable)
You must ensure payment is made on time and in full.
Credit Management
We may conduct credit checks before or during your contract. If reasonably required, you must provide additional financial information or security, such as:
- A security deposit
- A credit card guarantee
- Payment of outstanding amounts
Failure to provide requested assurance may result in Service suspension or cancellation.
Suspension or Cancellation by Us
We may suspend, restrict, or cancel a Service if:
- You fail to pay on time
- You breach this Agreement
- You engage in prohibited or unlawful use
- Your creditworthiness declines
- We are required to do so by law
- Another carrier or supplier requires suspension
- There is an operational, security, or network integrity issue
We will give notice where reasonably possible.
Cancellation by You
You may cancel a Service by giving us the required notice specified in your Customer Contract.
You remain responsible for:
- All outstanding charges
- Fees incurred before cancellation takes effect
- Early termination charges (if applicable)
Service Availability and Maintenance
We aim to provide Services with minimal interruptions. However, availability may be affected by:
- Maintenance
- Network upgrades
- Outages caused by third parties
- Events beyond our control
We may perform scheduled maintenance with reasonable notice where possible.
Limitation of Service
We may limit, shape, or vary how the Service is delivered—for example, implementing traffic management—if required for:
- Network security
- Performance optimisation
- Abuse or misuse protection
- Regulatory compliance
Privacy
We collect, use, and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. You consent to such use, including sharing information with:
- Carriers and suppliers
- Law enforcement (where legally required)
- Debt recovery agencies
- Credit reporting bodies
Security
You are responsible for safeguarding login credentials, passwords, and authentication tools.
We are not liable for loss caused by:
- Unauthorized access due to weak security
- Compromised devices
- Malware or misuse
Force Majeure
We are not liable for Service interruptions or delays caused by events outside our reasonable control, including:
- Natural disasters
- Power outages
- Supplier failures
- Cyberattacks
- Strikes or labour disputes
- Government restrictions
If such an event occurs, obligations are suspended for the duration.
Variation of Terms
We may amend these Terms at any time. Updated Terms take effect when published on our Website. Your continued use of the Services constitutes acceptance of the updated Terms.
Entire Agreement
This Agreement, together with:
- Your Customer Contract
- Any applicable Service Schedules
- Our policies (AUP, FUP, Privacy Policy, etc.)
forms the entire agreement between you and ASTP Wholesale.
Contact Information
If you have questions about this Agreement or wish to request information, you may contact us via the details provided on our Website.
