This privacy policy (“Policy”) describes how ASTP Wholesale (“ASTP Wholesale”, “we”, “us” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the astpwholesale.com.au website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.
This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information
We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill in online forms on the Website. When required, this information may include your email address, name, phone number, address, bank information, or other Personal Information.
You may choose not to provide certain information, but doing so may limit your ability to access some Website features. Users who are unsure about what information is required are welcome to contact us.
Collection of Non-Personal Information
When you visit the Website, our servers automatically record information your browser sends. This may include IP address, browser type and version, operating system, language preferences, pages visited, time spent on pages, search actions, dates and times of access, and other diagnostic data.
Use and Processing of Collected Information
We may use information we collect from you to:
- Personalize your experience
- Improve customer service
- Process transactions
- Send notifications such as password reminders and updates
- Operate and maintain our Website and Services
Non-Personal Information is used only to identify potential cases of abuse and compile statistical insights about Website usage. Such data does not personally identify individual users.
We may process your Personal Information if any of the following apply:
- You have given consent
- It is necessary to fulfil an agreement or contract
- Processing is required by law
- It is necessary for public interest or official authority
- It is required for legitimate business interests
We are happy to clarify which legal basis applies in any case.
Information Transfer and Storage
Your information may be transferred to and stored in a country other than your own. You may request details about the legal basis for such transfers and the security measures used to protect your data.
Your Rights
You may exercise the following rights regarding your information:
- Withdraw consent
- Object to processing
- Request disclosure of data being processed
- Request corrections or updates
- Request restriction of processing
- Request deletion of Personal Information
- Request data in portable format
Requests can be made using the contact details in this Policy. We respond within one month.
Right to Object to Processing
You may object if processing is based on public interest or legitimate business interests.
You may opt out of direct marketing at any time without providing justification.
How to Exercise These Rights
Requests may be submitted using the contact details provided below. All requests are free of charge and processed promptly.
Billing and Payments
We use third-party payment processors. Their use of your Personal Information is governed by their own privacy policies. We recommend reviewing those policies.
Privacy of Children
We do not knowingly collect information from children under 13. If you believe a child under 13 has submitted Personal Information, please contact us so we can remove it.
Newsletters
You may subscribe to newsletters voluntarily. You may unsubscribe anytime using provided instructions or by contacting us. Transactional emails will continue regardless of subscription status.
Cookies
The Website uses cookies to personalize your experience. You may decline cookies, but doing so may limit Website functionality.
We may also allow third-party advertisers to place cookies for analytics or ad targeting.
Do Not Track Signals
Our Website does not track users across third-party websites. Third-party services may, depending on their policies.
Links to Other Websites
We are not responsible for privacy practices of external websites linked from our Website. Users should review privacy policies of those websites.
Information Security
We secure the information you provide using industry-standard administrative, technical, and physical safeguards.
However, no system is fully secure, and we cannot guarantee complete protection during transmission.
Data Breach
In the event of a data breach, we may notify affected individuals and relevant authorities as required by law.
Legal Disclosure
We may disclose information if required by law or necessary to protect rights, safety, investigate fraud, or comply with legal processes.
In the event of a business transition such as a merger or acquisition, user data may be transferred.
Changes and Amendments
We reserve the right to modify this Policy at any time. Updates will be posted on this page, and continued use of the Website indicates acceptance of the changes.
Acceptance of This Policy
By using this Website or Services, you acknowledge that you have read and agree to this Policy.
Privacy Complaints
Making a Privacy Complaint
If you believe we have mishandled your personal information, please contact us:
Email: contact@astpwholesale.com.au
Phone: +61 2 9047 2890
Address: Level 1/457-459 Elizabeth Street, Surry Hills NSW 2010
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
External Complaint Options
If you’re not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
For telecommunications-related issues:
Telecommunications Industry Ombudsman (TIO)
Phone: 1800 062 058
Website: www.tio.com.au
Contacting Us
If you have any questions about this Policy, please contact us using the details above.
